Terms and Conditions 

 Holistic Hair Care Expert 


Welcome and thank you for reading our terms and conditions.  

Thank you for taking the time to read our terms, conditions. Here you will find our legal framework for all business relating to Holistic Hair Care Expert Limited which is a registered company in England and Wales company number 10224402. We are a socially minded company who give a generous amount of our profits & free support services to charity. We also create and donate content to organisations such as providing free courses and services for those in need and NHS nurses. 

We provide services for professionals such as hairdressers, nurses and hair loss specialists as well as the general public. Thank you so much for supporting our wholehearted approach. 


Why do we have legal terms?

In the modern times we live in it is necessary to have legal terms, conditions, disclaimers and other legal information. This is to protect both your, and our, best interests. This legal language is at times required to be written in a certain way. This prevents us from using comforting words and language that we feel is more our style. We will do our best to present this information with care and sensitivity. However at times we are required to use clear legal language.

Please read the information and terms carefully as when you use our Website or services you accept these terms as governing the relationship between us at the date of your first use of this Website or use a service. 

We hope that you find the information and support here helpful. We really care about you and your hair care journey.


Our charity promise and donations

NHS & Charity Donation. Our chosen charity partner is Cancer Hair Care (registered charity Caring Hair 1145258). We also donate our services and training to a number of other charities and organisations such as the NHS. We run many different fundraisers and donation opportunities for charity as well as providing free services for those in need and free courses for NHS nurses. For example -  For every professional course purchased, an NHS nurse receives a FREE education session and the charity, Cancer Hair Care, receives a financial donation. Thank you so much for supporting us to help others. 


Cancer Hair Care Pledge Placement Application Form

At charity Cancer Hair Care and Holistic Hair Care Expert we have a joint mission to see that every caring hairdresser is educated in the subject of cancer treatment related to hair loss. Every course we provide has a running cost and so we kindly ask that you show your commitment to charity Cancer Hair Care by completing a Cancer Hair Care Pledge Placement Application Form. 


Kindly note:

  • We ask that you complete your Cancer Hair Care Pledge Placement Application Form within 7 days of reserving a course place.
  • Free courses can be retracted at any time if the Cancer Hair Care panel do not feel that you intended to fulfil your pledge or you have not followed through with communications about your pledges.
  • If you are delivering a ‚ÄėCancer Hair Care Hairdressing Ribbon Service‚Äô we ask that you have your own liability insurance to provide services. You should not usually need to change your insurance as you are simply carrying out your hairdressing or hair care professional duties but offering to specific clients - people with cancer. It is your responsibility to ensure you are insured adequately.¬†
  • GDPR your information will be shared with charity Cancer Hair Care as well as Holistic Hair Care Expert Limited (the educational partner to Cancer Hair Care).

Service Access

Service Access ‚Äď We provide a number of services such as online courses. We will always do our best to provide you clear access to your service/course or product. Access to our courses and services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. We will always do our best to rectify this as soon as we can. Kindly note that unless stated access is granted for the individual signed up for the course/service only. Please do not share our courses without prior consent. We use AI to track and protect the integrity of our work. If you are a charity organisation or the NHS and wish to share our courses please get in touch so that we can provide a collaboration plan. We provide free courses and services for those in need.¬†¬†


Privacy Security Privacy Policy and Data Protection

At Holistic Hair Care Expert we really do care about every person who uses our services. We respect your right to privacy and take it seriously. We aim to act with respect and sensitivity to your individual situation along with any data you share with us. We know that security and privacy is a concern when supplying personal details online, over the phone or during a conversation.Whatever your relationship with us we will do our best to ensure that your personal details and information that you share is safely stored and used appropriately.

Unfortunately, no data transmission over the Internet is 100% secure but we do our best so you can rest assured that your information is in good hands. Please be assured that we will never pass on your details to third party organisations without your consent (other than that requested by law which is a standard legal requirement of all web sites). Your personal details are held securely and in strict confidence.

We hope that this helps you to understand how much we respect your privacy. Please do get in touch if you have any suggestions or feedback.



GDPR General Data Protection Regulation came into place in the UK in May 2018. At Holistic Hair Care Expert Limited we take our information collection seriously. 

At Holistic Hair Care Expert we review how and why we store personal information on a yearly basis. We also look at how we work with other organisations such as the NHS or charity - Cancer Hair Care and ensure that we are inline with collective working practices. 

If you would like to know more about how we collect, store and destroy personal information please get in touch by contacting a trustee. Email: [email protected]



It’s really important to us to be clear and transparent. The founder of Holistic Hair Care Expert Limited has a number of roles within other organisations. If you would like more information about this feel free to contact us. We aim to always behave with integrity and openness.

Product references: 

We take our responsibility in terms of the products, services, information and guidance seriously. We do our best to provide independent guidance and will always be as transparent as possible about any partnerships we may have. In references to product claims: At the moment the law requires that unless a substance or product has a medical licence, no claim can be made as to its efficiency for a medical condition. Accordingly, suggestions we make, and aforementioned platforms are only intended as a helpful guide and are based on traditional use, current research and feedback. We do care a great deal about the ideas and products we recommend, so do get in touch with any concerns or suggestions.

Disclaimer and content of this site and our courses and services 

Disclaimer also in relation to medical advice

Everyone’s hair is unique to them. Our aim is to try and offer you some ideas, products & service recommendations, guidance to manage hair loss and hair care concerns. We make every effort to ensure that the information we provide is accurate but hair care information and services are constantly changing. 

We respectfully ask that you take personal responsibility when following through with ideas, advice, products and links from our Website and services. If you are under 18 years of age please discuss your hair loss and hair care choices with a parent or guardian.

Please be clear we do not provide medical advice ‚Äď we provide support and ideas for hair care. Please kindly note that this Website and all Holistic Hair Care Expert services are not designed to provide medical advice. Because of the nature of our work we will often talk about healthcare concerns such as cancer treatments and related words. However we always recommend that you talk to your medical team with any medical concerns.

If you are a professional, such as a hairdresser, nurse or other professional who is attending a course you must take personal responsibility for sharing any guidice we provide. You must never stipulate our guidice as healthcare or medical advice. 

Always consult with your doctor (or recommend this to others) if you (or they) have any medical concerns or queries. The information provided on this Website, leaflets and services are designed to support, not replace, the relationship that exists between a patient/site visitor and his/her physician, hairdresser, wig specialist or any other hair care or medical support services. We would like to suggest that you find other sources of information to gain a wide range of ideas and support. Holistic Hair Care Expert cannot accept liability for any loss or damage resulting from any inaccuracy in this information, products use, services or third party information such as information on websites to which we link.



If you want to link up simply get in touch. A lot of time, care, research, dedication and hard work has been spent collecting and processing the information upon our services. Therefore, we kindly ask that you respect our rights in this information. We ask that you respect the integrity, hard work and caring nature that we have tried to instil within our work. If you want to use our info or link up get in touch and ask our permission about how to collaborate. 

We own all copyright in relation to all courses, services and products created by Holistic Hair Care Expert Limited unless otherwise stated. 

Our website and services are governed by UK law. 

Copyright - Holistic Hair Care Expert Limited

All rights reserved.


Compliments, complaints and concerns

We wholeheartedly ask you to get in touch with any feedback. Should you wish to complain about any element of our services please write to us via email to: [email protected], setting out your grievance or ask for our complaints procedures. We aim to resolve issues as soon as possible.¬†


Payments and refunds

We take your trust in our payment system seriously. We are committed to using software that professionally and safely processes payments. If you require a refund or have any questions in relation to this please get in touch with our helpful team. 



We will make a refund to you if you have incorrectly booked a course or service or we have made an error. If you notice that you have made an incorrect booking please get in contact with us within 7 days of making a payment. 


Recording of workshops

From time to time we need to record workshops. For staff training and sometimes to send onto people who need to download a course, meeting or service. If you have any concerns about this please keep your video off. We will always inform you if we are recording. We edit out question and answer sessions so that you can feel safe and confident. Please talk to us about any concerns you may have. 


Fundraising for charity 

Here are some examples of some of the fundraising activities we are involved in:

  • Dual fundraising sessions: We host events whereby we donate profits to our charity partner Cancer Hair Care. If you want further information about a specific event please contact us. We are happy to provide more information.¬†¬†¬†
  • Hairdressers: Many professional hairdressers join us for our free training that we supply on behalf of our charity partner Cancer Hair Care. Please note that fundraising is held directly with the charity¬†


Images, content, stories and videos

In the modern times we live in the sharing of images, stories and information consent has changed. If you send us your image and stories we will ask you if we can share them. If we are at an event (in-person or online) and you kindly agree to photos or soundbites we will verbally ask for your consent. Thank you so much to all the individuals who allow us to share their images and stories within the communities we operate in. If you wish to retract an image or story that you have shared with us please get in contact. Sharing individual experiences really helps others to connect. Thank you. 


Thank you for taking the time to read our Terms & Conditions. 

Please feel free to contact us with any questions you may have. We are here to help.

All rights reserved. 

Holistic Hair Care Expert Limited 

Email: [email protected]

Write to us: Holistic Hair Care Expert Limited, C/O The Caring Hair Studio, 5A Middle Row, Stevenage, Hertfordshire, SG1 3AN. Holistic Hair Care Expert Limited registered company England and Wales company number 10224402. Cancer Hair Care is a charitable service run by the charity Caring Hair- registered charity number: 1145258 


Please kindly note that Holistic Hair Care Expert Limited and  Cancer Hair Care are not designed to provide medical advice. You should always consult with your doctor if you have any medical concerns or queries.

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